城市第三方评估调查开展加油站神秘顾客调查

以下是加油站神秘顾客调查的一些可能内容：

1、员工服务质量评估：

评估加油站员工的服务态度、专业知识和响应速度。包括员工对顾客的问候和告知服务、是否主动提供帮助和解答问题等方面的评估。

2、站点清洁度和整洁程度：

检查加油站的站点卫生状况，包括油泵、加油岛、洗车区域、卫生间等。评估是否干净整洁，是否有垃圾堆放、脏污或不良气味等问题。

3、油品质量评估：

通过购买油品并进行检验，评估加油站的油品质量和准确性。包括油品是否符合标准、加油泵的计量准确性等方面的评估。

4、商品陈列和价格标示：

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请注意，具体的加油站神秘顾客调查内容可能会根据调查目的、加油站的特点和要求而有所不同。在进行调查之前，应根据实际需要制定具体的调查内容和评估指标。

本文由上书房信息咨询（北京专业市场调查）出品，欢迎转载，请注明出处。中国独立第三方调研机构北京市场调查公司上书房信息咨询神秘顾客调查执行覆盖全国80%以上乡镇地区，多年来与国内**企业、连锁企业形成长期合作，服务行业包括汽车、餐饮、零售、电商、酒店、景区、窗口、银行、服装等等，服务完成专项案例50,000例，样本1,150,000个，获取客户的高度信任，赢得业界的**认可。

北京第三方市场调查公司上书房信息咨询在2022年服务客户超过100家，包含了写字楼、产业园区、住宅、成都市场调查、消费者市场调查、消费者满意度研究、开展购物市场调查、深圳公众民意调研、物业满意度调查等多种类型，调查项目覆盖了国内160余个城市，通过电话调查、网络问卷、现场访问、深度访谈、焦点小组等方式调研有效样本超5,000,000个。

Investigation contents of Mystery shopping in gas stations

1、evaluation of staff service quality:

Assess the attitude, professionalism, and response time of gas station employees. evaluate aspects such as greeting and informing customers, proactive assistance, and answering questions.

2、Site cleanliness and tidiness:

Inspect the cleanliness of the gas station site, including fuel pumps, fuel islands, car wash areas, restrooms, etc. evaluate whether they are clean and tidy, and identify any issues such as garbage accumulation, dirtiness, or unpleasant odors.

3、evaluation of fuel quality:

Assess the quality and accuracy of the gas station"s fuel by purchasing fuel and conducting inspections. evaluate whether the fuel meets the require**ndards, and check the accuracy of the fuel pump measurements.

4、Product display and price labeling:

Check the display of products at the gas station and the accuracy of price labeling. evaluate the neatness of product placement, the psence of clear labels, and whether the prices are consistent with the actual prices.

5、evaluation of payment process:

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Please note that the specific content of a mystery shopper investigation at a gas station may vary depending on the investigation objectives, the characteristics of the gas station, and specific requirements. Prior to the investigation, it is important to establish specific investigation content and evaluation criteria based on the actual needs.Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. For more detailed information, you can consult Shenzhen Secret Shopper Market Research. Shenzhen Secret Shopper Market Research (SMS) Co., Ltd. is a professional company specializing in mystery shopper services. Their services cover the entire country and even the Southeast Asian region, and they are involved in various industries, including gas station serves several,fast-moving consumer goods, chain restaurants, automotive and home appliances, service centre，public affairs, real estate and property, hotel and tourism, finance and communications, healthcare, and more.